AAAAAAARRRRRRRRGGGGGGGGHHHHHHHH!!!

HULKS OOT

Once again, our beloved Promotions department has come up with an absolutely fucking brilliant promo – offer thousands of players $20 without having to deposit. And, once again, the Technical staff have managed to COMPLETELY FUCK UP THE CODE VALIDATION PROCESS for this promotion. Had this been the first time, I would have been able to shrug it off. Not now, though. The complete FUCKTARDS in those 2 departments have, indeed, made me ANGRY….(you know the rest)….

Part of the reason my part of the company was moved from Vancouver to Montreal, so we were told, was to improve communications within our department (English Customer Support). Obviously this did not apply to other departments. The code validation problem had initially happened BEFORE WE MOVED OUR OFFICE ACROSS ALMOST THE ENTIRE FUCKING COUNTRY, and HAD SINCE BEEN SOLVED, AND USED SUCCESSFULLY, IN OTHER PROMOTIONS.

This promotion was only slightly different, in that the promotion was sent out by email, rather than good ol’ snail-mail. The code validation procedure was the same, essentially. In fact, it should only have been easier to validate, since the code was not unique, but the same for every recipient – a single seven-letter word, in English, small letters only. This was to be validated through the players’ software interface the same way the other, successfully implemented, promotions had been. So I fail to understand just HOW THE FUCK THIS PROMOTION COULD BE ALLOWED TO GO OUT WITHOUT THE CODE HAVING BEEN CONFIRMED TO BE WORKING PROPERLY. Sure, the last few had worked, but that doesn’t mean you get to be LAZY, UNPROFESSIONAL WASTES of FUCKING LIFE and NOT TEST IT OUT THIS TIME, BEFORE YOU SEND IT OUT.

Imagine, if you will, the response of thousands of online gamblers upon receiving such an offer. Within hours they were crowding our chat queues (10 at one time, for one of my poor daytime co-workers, and friends). The email volume went through the ceiling with the usual “WHERE’S MY BONUS” and “WHAT’S MY USERID/PASSWORD” insipidity, as it always has when this shit happens. Not to forget “I ENTERED MY CODE, AND IT SAID IT WAS INVALID” mails that were all unnecessary and COMPLETELY AVOIDABLE, had REAL PROFESSIONALS set up the promo in our database.

AND JUST HOW MANY PEOPLE ACTUALLY PROCEEDED TO DEPOSIT WITH US, rather than taking the money and hauling ass away, until the next bit of silliness? We’ve never been told, but I suspect we’d be lucky to see FIVE PERCENT of players actually whip out their credit cards and plunk down A WHOLE TWENTY-FIVE DOLLARS (our minimum deposit, of course). And how many man-hours, at what cost, did it take to implement this promotion, and to provide support for the RETARDED BABY MONKEYS who came flocking to us as soon they saw “NO-DEPOSIT” – probably more than our take from those lousy five percent, I’m guessing. AN UTTER FARCE, TO BE SURE.

What scares me is that little, or nothing, will be learned – the Promotions people will keep thinking up these lame-ass promos.

ME, EXASPERATED: “Stop that!“
THEM, DUMBFOUNDED: “Stop what?”
ME, NOW FUMING : “THINKING! YOU ARE OBVIOUSLY INCAPABLE OF DOING IT WELL, so just STOP. RIGHT. NOW. – GOT IT? GOOD!!!“

I will be immensely happy if I can get the fuck oot of this (formerly cool) job within a year. Currently, I have to protect my mind by staying COMPLETELY INSANE until that time – will be more fun that way. Four more months and I will be debt-free and able to start saving up to GET MY ASS OUT OF HERE, ASAFP.

FUCK YOU VERY MUCH, ASSHOLES – YOU COULD HAVE FUCKED US OVER JUST AS EASILY WHILE WE WORKED IN VANCOUVER. DID YOU REALLY HAVE TO MOVE US OUT HERE TO DO IT? I DOUBT IT.